Frequently Asked Questions

How To Place An Order?
You can place your order online or email the following information to

Your Full Name?
Date of Event?
Delivery Address?
Delivery Time / Pickup Time?
Best Contact Number?
Will Inflatable Be Placed On Grass or Cement?
How Can I Cancel My Order?

To cancel your order, please call us at least 72 hours before your delivery, so that we can allow that inflatable to be reserved by someone else. You may cancel your order at anytime due to rain.

What Type Of Payment Do You Accept?
After your deposit online has been made. We accept final payments with debit/credit and cash on delivery! Please have exact amount, as we don’t carry much change.

Delivery / Set Up / Pickup?
Our delivery and pickup times are from 7am – 11pm on the day of your event, unless otherwise specified.

Please remember, we may be 30min to one hour late due to other customers requesting same pickup times. Please make sure there is a clear path “4ft wide or bigger” for us to take the Jumper to the desired location.

For COD orders, please have payment ready when we arrive to deliver your order. If you do not have your payment ready, we will not drop of your order and will charge and extra $20 to return at a later time. Your order may be pushed back to our last drop off of the day.

We will set up the inflatable wherever you would like, as long as there is enough clearance for it (including cables on top). If we feel it is an unsafe area, we will let you know and we may suggest another location. There must be an electrical outlet at least fifty feet near by. The jumper may be placed on grass or concrete only (NO Dirt/Sand and Grass Mixed)

Before signing your “Rental Agreement” you must count all of your tables/chairs and inspect your inflatable and other rental equipment. Remember you are responsible for the rental equipment once you sign. You must be at least 18 years old with a valid ID to sign the “Rental Agreement”.

How far in advance should I reserve?
Our recommendation is if you want a specific inflatable or the latest pick up time that you make your reservation as soon as you have a party date. Most reservations take place 2 – 3 weeks from the scheduled day. If you need to change your date, please call as soon as possible to see if the inflatable you rented is available for your new date.

Do you leave the inflatable overnight?

We will only allow overnight rentals if our equipment is secure in the backyard or location. We don’t allow overnight rentals in unsecured front yards.

How much space do I need for a inflatable?
Depending on the size of the inflatable tent you will rent, you will need at least 2-4 feet of clearance on each side. Our current inflatable is 20′ x 20′.

Rain Policy?
We always reserve the right to cancel a reservation (at no penalty to you) if there is rain at (40% chance or higher) or high winds (over 25 mph). Safe operation of our units and customer safety is our most concern. You may cancel your order due to rain at anytime and you will not be charged a cancellation fee.

If you decide to keep inflatable and it starts to rain DURING SET UP or AFTER WE HAVE LEFT we will be back to pick up the jumper and there will be NO REFUNDS. You should not use a inflatable in the rain and may cause serious injury. You are responsible to disconnect the electrical blower from the jumper and secure it in a dry place until it stops raining.

Are your inflatables clean?
Yes, we clean every inflatable after every use with disinfectant wipes. In case a inflatable is not up to your expectations, we will clean it for you.

How long does it take to set up/take down the inflatable?
15-30 minutes to set up and break down the inflatable depending on the size. We will go over the safety rules with you and answer any question you may have.

Do I have to leave the blower ON all day?
Yes, there is really no need to turn off the blower when the unit is set-up for enjoyment.

Safety Rules:
Adult supervision is required at all times

No glittler, gum, sharp or hard objects

Do not let the inflatable rub against any surface

Do not move the inflatable from the location where it was set-up

Do not let inflatable get wet (Inside or Outside)

If inflatable is excessively dirty or wet, there will be a $100 cleaning fee charged

What are your business hours?
We are open from 9am to 7pm Monday thru Sunday.

How many people can stand in at one time?

(20×20 Inflatable Tent)
30 People
If you have any other questions, please feel free to call us any time at: (949) 806-1885